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Privacy & Legal

Welcome to Excellence in Dentistry, we are a private dental practice taking care of the smiles of families and individuals just like you in the Bookham and Leatherhead area of Surrey for over 30 years.

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The following information is our Practice Privacy Policy/Notice under the General Data Protection Regulation 2018.
Excellence in Dentistry LTD is registered with the Information Commissioner’s Office (ICO) and our appointed Data Controller is Dr André Hedger.

Data collection

We collect information from you when you register with the practice. We also collect information when you have appointments in the surgery and we collect information when you voluntarily complete customer surveys, provide us with feedback and participate in competitions. Website usage information is collected using cookies.

The type of data we collect is the following:

  • Title
  • Name
  • Date of birth
  • Address
  • Telephone numbers
  • Email Address
  • Marital Status
  • Medical History
  • Dental HistoryPhotographs/Videos (of treatment)

Usage of Information

We collect information about you so that we may do the following:

  • Make appointments
  • Phone you if necessary
  • Send you written correspondence
  • Send referral letters on your behalf
  • To monitor our systems and improve services through audits
  • Provide a high standard of healthcare to you that is not contraindicated by your medical history
  • To send emails with promotional information and news from the practice

Sharing Information

At the practice, we do not share your information with any other companies or third parties. The only
time we may do so is with your permission or request for referrals to other clinicians for treatment.


We will obtain your consent for all treatment proposed in the surgery. Patients who are under 16 years of age will require parental consent to undergo any treatment recommended. We will also gain consent for use of email addresses and sending correspondence.

Storage of information

We store all patient record cards in lockable filing cabinets, in rooms that are locked and alarmed overnight. Patient information is also stored on our computer database, which is secure. Record cards and databases are only accessed by our staff for clinical or administrative use.

Removal of Personal Information

Should you wish for us to remove your personal information, you should contact the practice to inform us. We will then do the following:

  • Remove you from our active patient list (if required)
  • Remove you from our database


We would like to send you information about our products and services that may be of interest to you via email. If you have consented but wish to opt out at a later date you are entitled to do so at any time.
Accessing your information (Subject Access Request)
You have a right to view or request a copy of your personal information/records. If you would like a copy you can request these free of charge by emailing at or by writing to us at Excellence in Dentistry LTD 26A Church Road, Great Bookham, Surrey. KT23 3PW. We endeavour to comply with your request without undue delay within a one month timeframe.


Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and compile statistical reports on website activity.

Other Websites

Our website contains links to other websites. This privacy policy only applies to this website, so when you link to other websites please read their own privacy policies.

Changes to our Privacy Policy

We keep our privacy policy under review and will notify patients of any changes. This Policy was created 19th March 2018 and will be reviewed in March 2019.

How to Contact us

Please contact us if you have any questions or concerns about our privacy policy
By phone: 01372457959
Or write to: Excellence in Dentistry LTD 26A Church Road, Great Bookham, Surrey, KT23 3PW.